Dress Your Space Terms & Conditions
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AGREEMENT
These Terms and Conditions apply to any purchase from Dress Your Space, including but not limited to you, the website user and your usage of the Dress Your Space and associated software, networks and processes, including the purchase of goods or services through the website or in-store. By purchasing from Dress Your Space online or in-store, which includes browsing the website, or placing an Order, you agree to these Terms and Conditions as set out below.
In conjunction with these Terms and Conditions, please also read the Dress Your Space Website Terms of Use, Warranty and Privacy Policy, available on our website.
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PRODUCT SPECIFICATION
- The features and specifications of all products described or depicted on the website and in-store are subject to change without any notice.
- The product images displayed on this website are as accurate as possible, however, colours may slightly vary from what is displayed on your computer monitor or tablet device.
- The weights and dimensions of all products mentioned are all approximate only.
- Furniture purchased from Dress Your Space requires assembly, unless stated otherwise. All products come with simple step by step instructions on how to assemble them. Should you require further information regarding the assembly of a specific item, please contact Dress Your Space on 03 5244 1720.
- Dress Your Space offer a Golden Service whereby your furniture will be assembled and delivered via a local contractor in and around the Melbourne and Geelong surrounding areas. Please contact Dress Your Space on 03 5244 1720 for a quote based on location within Melbourne Metro and The Greater Geelong.
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PRICING
- The prices listed on the website are all in Australian Dollars. The currency can be altered in the top right-hand corner on the website by selecting the drop-down box.
- All applicable taxes have been included in the prices displayed on the website, unless otherwise specified.
- Any accessories included in images of products are not included in the price, unless otherwise specified.
- All prices displayed on the website are all subject to change without notice. Once confirmation of your order has been received, the prices for items in that order are fixed and no additional charges are applicable.
- When entering a Promotion Code at the checkout, your discount will be applied to the purchase of products in that transaction only.
- Once your order has been submitted on the website, you confirm that you agree to these Terms and Conditions and the Dress Your Space Website Terms of Use current as at the date of your order. It is the responsibility of the purchaser to review and agree to the most current Terms and Conditions and Website Terms of Use at time of purchase.
- Once your order has been submitted on the website, you agree to pay the applicable delivery charges as per the calculation listed in the order confirmation at the time of purchase.
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ORDERS
- Orders are placed by adding products to your cart and completing the steps to finalise your order on the Dress Your Space website. When you have confirmed and placed your order, you will receive an email confirming your purchase with an order number. By confirming your order with the products selected, you confirm that you agree to these Terms and Conditions and the Dress Your Space Website Terms of Use.
- Dress Your Space may need to contact you regarding your order either by email or phone. It is the responsibility of the customer to ensure the correct contact details are entered and the nominated e-mail address is checked regularly for correspondence.
- Dress Your Space is always committed to providing our customers with excellent customer service and quality products. We endeavour to ensure all products listed on our website are currently in stock and the pricing of these products are true and correct.
- Dress Your Space reserves the right to decline a sale due to unforeseen circumstances such as unavailability of the purchased product. In this case, Dress Your Space will promptly provide you with other product options available, a backorder (if available) a store credit or full refund of the purchase price.
- Each order (once confirmed) represents a separate agreement.
- Dress Your Space reserves the right to decline a sale due to unforeseen circumstances such as unavailability of the purchased product. In this case, Dress Your Space will promptly offer you other product options available, a store credit or full refund of the purchase price; whichever is agreed between you and Dress Your Space management.
- An email acknowledging the cancellation and store credit or refund will be sent as soon as reasonably practicable.
- Should you cancel your order, you are entitled to a store credit voucher equal to the amount paid so far, less the cancellation charge (excludes custom-made orders). If the full amount of the purchase is less than $10 in value, the cancellation charge is the full amount of the purchase price, or 20% of the purchase price if greater than $10 (excludes custom-made orders).
- All custom-made products purchased in-store (ie furniture covers, cushions, etc) require a minimum 50% deposit at time of ordering and the balance due prior to pick-up or delivery of your products. All online orders are to be paid in full at the time of checkout.
- Should you cancel a custom-made order, you are entitled to a store credit voucher equal to the amount paid so far, less the cancellation charge. The cancellation charge is 50% of the purchase price of the custom-made order.
- In the interest of continual improvement, minor product specifications can be altered from time to time without notice. These alterations do not give you the right to return your products, can your order or avoid your liabilities and obligations pursuant to these Terms and Conditions.
- Dress Your Space accepts no responsibility for orders that are not received due to disruptions with internet connections. If a confirmation email is not received after you have submitted your order, please contact Dress Your Space on 03 5244 1720.
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PAYMENT
SECURE ONLINE PAYMENTS
Dress Your Space ensures all payment transactions occur within a secure environment online. Our payment system has a 256-bit SSL security encryption. The transaction is secure when you see a keylock at the bottom right corner of your web browser. All credit card information submitted through our secure online payment methods is submitted directly to our banks, no credit card details are retained by Dress Your Space. You can rest assured that any financial information provided with your purchase will be secure.
Dress Your Space is dedicated to ensuring a safe, pleasant and smooth online shopping experience for all of our customers. Some customer orders may need to be confirmed prior to being processed, please ensure you provide us with correct contact information to eliminate delays in your order being delivered.
PAYPAL
PayPal is a popular online payment method which allows users to send and receive money online using an email address. PayPal processes the payments quickly and safely without having to provide your credit card or other financial information to the merchant.
Using PayPal has the following benefits:
- Secure Payments: With 24/7 fraud detection monitoring, PayPal alerts you if suspicious activity is detected on your account.
- Fast Checkout: You are no longer required to enter your financial information with every online transaction.
- No cost: You are not charged any additional fees to pay for your products with PayPal.
Go to
www.paypal.com to create a PayPal account.
When selecting PayPal as a payment method, the payment will be deducted from your PayPal account immediately after checkout without the need to provide any personal financial information.
There are no minimum or maximum order value amounts applicable when paying by PayPal.
In order to be eligible to use PayPal, you must be over the age of 18 and hold an Australian residential address.
If you have any further questions or issues regarding your PayPal account, please contact PayPal Customer Service directly. Unfortunately, Dress Your Space are unable to assist you with queries regarding your PayPal account.
Please see the PayPal website at
www.paypal.com for more information or to view the full terms and conditions.
AFTERPAY
Afterpay is a payment method that allows you to purchase and receive your items from Dress Your Space and pay it off using a debit or credit card over four equal fortnightly instalments, interest-free.
Using Afterpay has the following benefits:
- You get instant approval online
- No sign-up fee or interest payable
- Your items will be delivered when you process your order
- You can pay off your items over four equal fortnightly instalments
Go to
www.afterpay.com.au to create an Afterpay account.
When selecting Afterpay as a payment method, the repayments will be deducted from your nominated debit or credit card via four equal fortnightly payments.
In order to be eligible to use Afterpay, you must hold a debit or credit card, be over the age of 18 and hold an Australian residential address.
The minimum spend value in order to use Afterpay is $300 and the maximum spend limit is $1000.
Should you fail to make a payment, you will be charged late payment fees by Afterpay.
If you have any further questions or issues regarding your Afterpay account, please contact Afterpay Customer Service directly. Unfortunately, Dress Your Space are unable to assist you with queries regarding your Afterpay account.
Please see the Afterpay website at
www.afterpay.com for more information or to view the full terms and conditions.
ZIPPAY
ZipPay is a payment method that allows you to purchase and receive your items from Dress Your Space and pay it off interest-free using a your ZipPay account, similar to a credit card. You will then be required to pay off your balance by the end of the following month after purchase to avoid fees.
Using ZipPay has the following benefits:
- Sign-up takes only seconds online, subject to approval
- No sign-up fee or interest payable
- Your items will be delivered when you process your order
- You can pay off your items by the end of the month following your purchase
Go to
www.zippay.com.au to create a ZipPay account.
When selecting ZipPay as a payment method, the amount is added to your ZipPay account, similar to a credit card. To avoid late fees, pay off your balance by the end of the following month after purchase.
In order to be eligible to use ZipPay, you must hold a Facebook, PayPal or LinkedIn account, a verifiable email address, mobile number, be over the age of 18 and hold an Australian residential address.
There are three maximum limit amounts; $250, $500 and $1000. ZipPay’s algorithm will automatically decide which maximum limit you are eligible for based on their minimum criteria evaluation during the application process.
Should you fail to repay your balance by the end of the following month after purchase, you will be charged an account fee and late fees (where applicable) by ZipPay.
Please see the ZipPay website at
www.zippay.com.au for more information or to view the full terms and conditions.
If you have any further questions or issues regarding your ZipPay account, please contact ZipPay Customer Service directly. Unfortunately, Dress Your Space are unable to assist you with queries regarding your ZipPay account.
ZIP MONEY
Zip Money is a payment method that allows you to purchase and receive your items from Dress Your Space and pay it off within the interest-free period to avoid interest charges, similar to a credit card. You will then be required to pay a minimum monthly repayment amount of $40 or more (depending on your account balance) to avoid interest charges. If your purchase has not been repaid within the interest-free period, Zip Money will commence charging interest to your account.
Using Zip Money has the following benefits:
- No deposit is required meaning you don’t have to pay any money upfront
- A one-off establishment fee may apply but this is added to your interest-free balance
- Your items will be delivered when you process your order
- An interest-free period of up to six months after which interest will accrue at the standard annual percentage rate
- Your own Zip Money account and digital wallet to make any additional purchases even easier
Go to
www.zipmonay.com to create a Zip Money.
When selecting Zip Money as a payment method, the amount is added to your Zip Money account, similar to a credit card. To avoid interest charges, pay off your balance before the end of the interest-free period.
To be eligible to apply for a Zip Money account, you need to:
- Be at least 18 years old
- Be an Australian citizen or Permanent Resident
- Be employed in some capacity
- Earn more than $300 per week
- Have a good credit history
- Have your own valid and verifiable email address and mobile number
Zip Money then apply their responsible lending criteria to each application.
The minimum spend amount is $1000 and the maximum limit is $10000 (subject to a credit application being submitted and approval provided by Zip Money).
Please see the Zip Money website at
www.zipmoney.com.au for more information or to view the full terms and conditions.
If you have any further questions or issues regarding your Zip Money account, please contact Zip Money Customer Service directly. Unfortunately, Dress Your Space are unable to assist you with queries regarding your Zip Money account.
GOOGLE PAY
Google Pay allows you to purchase products easily and securely online using your Google Pay account. Google Pay processes the payments quickly and safely without needing to product your credit card or other financial information to the merchant.
Using Google Pay has the following benefits:
- Fast and easy purchases wherever they buy: In stores, you can speed through checkout when you use Google Pay on your mobile device to tap and pay. Online, you are not required to provide any personal financial information.
- No cost: Google Pay is a free mobile app available in the Google Play Store. You don't pay extra transaction fees when you use Google Pay to make purchases.
- Peace of mind: When you use Google Pay to buy in stores or online, Google Pay doesn’t send their actual credit or debit card number to make the payment. Instead, it uses a virtual account number to represent the account information.
Go to
https://play.google.com to create a Google Pay account.
When selecting Google Pay as a payment method, the payment will be deducted from your Google Pay account immediately after checkout without the need to provide any personal financial information.
There are no minimum or maximum order value amounts applicable when paying by Google Pay.
If you have any further questions or issues regarding your Google Pay account, please contact Google Pay Customer Service directly. Unfortunately, Dress Your Space are unable to assist you with queries regarding your Google Pay account.
Please see the Google Pay website at
https://play.google.com for more information or to view the full terms and conditions.
KLARNA
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna you can
find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s
privacy policy.
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DELIVERY, PICK UP AND OWNERSHIP OF THE GOODS
- Dress Your Space always aim to ensure that all products purchased are delivered in a prompt and timely manner. However, due to reasons outside our control, it is possible that from time to time factors such as shipping may result in delays. Dress Your Space does not accept any responsibility for any loss or damage caused due to factors that may delay shipping or any other delays outside our control.
- Delivery times may vary depending on location and products purchased. Some products have longer delivery times than others. In most cases, the approximate delivery time period will be listed on the website in the product description. Time frames for custom-made orders can vary and may be delayed further from time to time. This is outside the control of Dress Your Space and we take no responsibility for longer than expected delays. As we are committed to our high level of customer service, we will be in contact with you should the order take longer than first advised.
- Following are approximate delivery times:
- for orders in and around the Melbourne and Geelong surrounding areas, a delivery date will be arranged with you at the earliest convenience of the local contractor. If the delivery fee charged by the local contractor is less than the delivery fee you have been charged online, the difference will be refunded, or a store credit provided. Dress Your Space will be in contact with you if this is the case.
- For rural Victoria and Interstate metro customers (outside of Victoria) a delivery date will be arranged with the customer and will vary between 3-7 working days for in-stock items. Delivery for custom made and non-stocked items can be up to 21 days.
- For Interstate remote and rural areas delivery will vary between 7-14 working days.
- Where you have purchased products with differing time frames, for example the purchase of a dining setting with a delivery time frame of 1-5 working days together with the purchase of a custom-made product with a 4-6 week time frame, your products may be dispatched separately. In some instances, Dress Your Space may delay delivery of your products if we are waiting for a particular product in your order. You will be notified by email should this happen.
- For orders sent with a freight company, you will receive an email with relevant tracking information once your order is dispatched.
- Dress Your Space are unable to dispatch products to PO Box addresses.
- Until full payment is made for the products purchased, the ownership of the products remains with Dress Your Space. Once you have received your products, i.e. picked up or they are delivered, Dress Your Space relinquish all responsibility of the products and they become your sole responsibility.
- Each delivery fee is charged for one delivery only. Should you, for some reason, not be home as arranged with the delivery driver a second delivery fee will be charged.
- All freight charges are calculated at a flat rate per product purchased, not based on location. Freight costs will be calculated automatically and shown in your shopping cart.
- For bulky and heavy items, please ensure there is someone available to assist the driver to unload your products upon delivery as delivery is a one-man service; the driver will require help only if item/s are bulky and heavy. All deliveries are to your front door or ground floor only unless arranged prior.
- Upon delivery, you will be asked to sign a Consignment Note to confirm you have received the delivery, in which you confirm that the products ordered were delivered in the correct condition (without any obvious defects or damage).
- If you provide Dress Your Space with written authority for your products to be delivered without a signature or to be left unattended, Dress Your Space will not accept any responsibility for your ordered products once delivered.
- All deliveries are delivered by couriers or local contractors Monday to Friday during business hours. If you require a special delivery outside these hours, additional charges will apply.
- Once your products have been dispatched, Dress Your Space takes no responsibility for the delivery times of your products. Please liaise with the courier company in relation to a date and time of the delivery and ensure you are available to receive the goods during business hours and/or the time frame specified by the courier company. Should Dress Your Space provide you with any delivery information, this information will be from a third party (ie the courier company) and as such, Dress Your Space cannot guarantee this information will be accurate.
- All shipping costs are excluding of transit insurance.
- All orders can be collected at no charge once confirmed by the Dress Your Space dispatch team from Shop 1, 174-178 Torquay Road, Grovedale Victoria 3216; hours of pick up are Monday – Saturday between 10am and 5pm or Sunday 11am to 3pm. Please contact Dress Your Space on 03 5244 1720 the day prior to picking up your products to ensure we can have your order ready.
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FAULTY OR DAMAGED PRODUCTS (including Custom Made Products)
- A customer may be entitled to a refund, exchange or credit if the products:
- Are damaged or faulty
- Do not do the job that they were led to believe they would
- Do not match a sample they were shown in store
- Are not as they were described
- Dress Your Space does not have to accept the return of a product if you:
- Have no proof of purchase (e.g. do not have a receipt)
- Change your mind about the product
- Damages have been made to the product
- Knew or should have known about a fault when purchasing the product (factory seconds, floor stock)
- In the unlikely event that any of your products arrive damaged or faulty, you must notify Dress Your Space within 7 days by completing a Warranty Claim form online at www.dressyourspace.com.au/pages/warranty and providing photos of the damage or fault. (The 7 day period will commence on the date you accept delivery of your product. Where there is no proof of delivery, the third business day from the date of dispatch of the product will be presumed to be the date of delivery.)
- Dress Your Space will require the damaged or faulty product to be returned at our expense. Dress Your Space will provide you with details on how to return the item should this occur.
- Dress Your Space will endeavour to repair the damaged or faulty product, however, where the product cannot be repaired, will replace the product.
- Should Dress Your Space be unable to provide a new replacement product, we will provide either a full or partial refund, depending on the amount of damage of the product.
- Where a new replacement of the product is available and offered to you, but you elect to receive a refund instead, the amount of the refund will be the purchase price excluding the initial Delivery Cost.
- If no fault is reported within this 7 days period, faults will be dealt with at the discretion of the Managing Director.
- Should a product be returned due to being faulty but Dress Your Space find it to be in good working order, Dress Your Space may seek reimbursement of any costs incurred by us.
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REFUNDS AND RETURNS (excludes Custom Made Products)
- At Dress Your Space, we are committed to provide our customers with the best possible service and provide an unconditional return policy on furniture purchased from our website sight unseen, excluding custom made orders. Should you be unsatisfied with the product purchased online for any reason whatsoever, please return in the original, unmarked condition and unopened packaging within 7 days for a full refund less freight charge. Once the products have been returned to us in the original packaging, Dress Your Space will issue a refund within 72 hours. Please be advised, Dress Your Space is unable to accept a change of mind return if your purchased products have been assembled and original packaging removed.
- Products must be returned at the customers cost.
- Dress Your Space is unable to accept returns and provide refunds for any custom-made orders where you change your mind on the product ordered.
- Please contact Dress Your Space at info@dressyourspace.com.au to provide details of a return in accordance with these Terms and Conditions.
- To facilitate a change of mind return, you must comply with instructions from Dress Your Space.
- Products returned will be accepted only if they are returned in their original packaging with all accessories included and are in a re-saleable condition.
- Dress Your Space takes no responsibility for any products returned by you that are damaged during transit. It is your responsibility to ensure that products are returned safely and undamaged.
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WARRANTIES
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INTELLECTUAL PROPERTY
- The Dress Your Space website and its original content, features and functionality are owned by Dress Your Space. All intellectual property shown on the website and in-store is the property of Dress Your Space. You are not permitted to reproduce, modify, display or distribute any part of the material or images on the Dress Your Space website or in-store, unless authority is provided in writing by Dress Your Space.
- Trademark Pending #1939077 /
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PRIVACY
At Dress Your Space, we are committed to protecting the privacy of our customers personal information provided to us, or otherwise collected by us, offline or online, including through our website, www.dressyourspace.com.au, and in our store. Please read the Dress Your Space full Privacy Policy at https://dressyourspace.com.au/pages/privacy-policy
- GENERAL
- Dress Your Space reserve the right to make changes to the Dress Your Space website, Website Terms of Use and Terms and Conditions without prior notice.
For any questions and notices, please contact us at:
Dress Your Space Pty Ltd ABN 47 627 001 094
Postal Address: PO Box 176, Belmont VIC 3216
Email: info@dressyourspace.com.au
Last update: 1
st July 2018
