The Andorra Exclusive in the Euro Fireplaces range is one of Australia’s lowest emission wood heaters, is raised 50cm above the floor on a beautifully designed pedestal base and is one of the most popular models sold by Euro Fireplaces. With the use of strong natural convection, once lit, this heater will produce radiant heat within minutes and begin to distribute warmth throughout your home within 20 minutes after lighting. With correct operation, the Andorra Exclusive will retain coal and distribute heat into your home for 6+ hours after the fire has shut down.
The Andorra Exclusive has a subtle door handle and is easy to use with one handle air flow operating system, with ultra-low wood consumption it provides an efficient clean burn. The added option of heat bank technology is available to this stylish model.
Tested to AS/NZS 4012,4013:2014
One of Euro Fireplaces most popular model sold
Elevated firebox with large panoramic window
Coal retention with correct operation is 6+ hours
Low wood consumption (1.8kg per hour at medium burn)
Low emissions (0.8g per hour)
Heating capacity of 170-240sqm
Subtle door and control system handles
Simple one handle air flow control system
Works by natural convection so no electricity for a fan needed
Optional heat bank available at an additional cost
5 year warranty covered by Euro Fireplaces
Firebox Type: Andorra Dimension (mm): h 1200 w 510 d 455 Weight: 110kg Output Range: 4-12kW Heating Capacity: 170sm to 240 sm Efficiency AUS/EU: 67% / 82% Wood Consumption at medium burn rate: 1.8kg/hr Finish: Steel/Stone Top option Colours: Black Flue Size/Outlet/Length: 150mm/4m from heater External Air Supply: Yes Log Size: Approximately 33cm Clearance - Back/Side/Corner Type: 250mm/550mm/170mm Heat Bank (Ceramics or Stone): Available Heat Bank (Refractory Concrete): Available Warranty: 5 Year Euro Fireplaces Emissions: 0.8 gram
*Please note that actual colours may vary from different computer monitors and screens. This is due to the fact that every computer monitor or screen has a different capability to display colours.
DELIVERY, PICK UP AND OWNERSHIP OF THE GOODS
Dress Your Space always aim to ensure that all products purchased are delivered in a prompt and timely manner. However, due to reasons outside our control, it is possible that from time to time factors such as shipping may result in delays. Dress Your Space does not accept any responsibility for any loss or damage caused due to factors that may delay shipping or any other delays outside our control.
Delivery times may vary depending on location and products purchased. Some products have longer delivery times than others. In most cases, the approximate delivery time period will be listed on the website in the product description. Time frames for custom-made orders can vary and may be delayed further from time to time. This is outside the control of Dress Your Space and we take no responsibility for longer than expected delays. As we are committed to our high level of customer service, we will be in contact with you should the order take longer than first advised.
Following are approximate delivery times:
for orders in and around the Melbourne and Ballarat surrounding areas, a delivery date will be arranged with you at the earliest convenience by the local contractor. The shipping cost for these areas is a flat rate of $99.
For orders in and around the Geelong surrounding areas, the delivery date will be arranged with you at the earliest convenience by the local contractor. Local delivery zone charges will apply no matter how large or small your order is. This charge will be calculated automatically at the Check-out stage of your order based on your postcode.
For rural Victoria and Interstate metro customers (outside of Victoria) a delivery date will be arranged with the customer and will vary between 3-7 working days for in-stock items. Delivery for custom made and non-stocked items can be up to 21 days.
For Interstate remote and rural areas delivery will vary between 7-14 working days.
Where you have purchased products with differing time frames, for example the purchase of a dining setting with a delivery time frame of 1-5 working days together with the purchase of a custom-made product with a 4-6 week time frame, your products may be dispatched separately. In some instances, Dress Your Space may delay delivery of your products if we are waiting for a particular product in your order. You will be notified by email should this happen.
For orders sent with a freight company, you will receive an email with relevant tracking information once your order is dispatched.
Dress Your Space are unable to dispatch products to PO Box addresses.
Until full payment is made for the products purchased, the ownership of the products remains with Dress Your Space.
Each delivery fee is charged for one delivery only. In the case where there is no-one home to accept a scheduled delivery and no “authority to leave in a safe place” has been provided, a second delivery charge may be required to de-deliver your goods.
Freight costs will be calculated automatically and added in your shopping cart based on your location.
For bulky and heavy items, please ensure there is someone available to assist the driver to unload your products upon delivery as delivery is a one-man service; the driver will require help only if item/s are bulky and heavy. All deliveries are to your front door or ground floor only unless arranged prior.
Upon delivery, you will be asked to sign a Consignment Note to confirm you have received the delivery, in which you confirm that the products ordered were delivered in the correct condition (without any obvious defects or damage).
If you provide Dress Your Space with written authority for your products to be delivered without a signature or to be left unattended, Dress Your Space will not accept any responsibility for your ordered products once delivered.
All orders are delivered by couriers or local contractors Monday to Friday during business hours, unless otherwise specified. If you require a special delivery outside these hours, additional charges may apply.
Once your products have been dispatched, Dress Your Space takes no responsibility for the delivery times of your products. Please liaise with the courier company in relation to a date and time of the delivery and ensure you are available to receive the goods during business hours and/or the time frame specified by the courier company. Should Dress Your Space provide you with any delivery information, this information will be from a third party (ie the courier company) and as such, Dress Your Space cannot guarantee this information will be accurate.
All orders can be collected at no charge once confirmed by the Dress Your Space dispatch team from Shop 1, 174-178 Torquay Road, Grovedale Victoria 3216; hours of pick up are Monday – Saturday between 10am and 5pm or Sunday 11am to 3pm. Please contact Dress Your Space on 03 5244 1720 the day prior to picking up your products to ensure we can have your order ready.
FAULTY OR DAMAGED PRODUCTS (including Custom Made Products)
A customer may be entitled to a refund, exchange or credit if the products:
Are damaged or faulty
Do not do the job that they were led to believe they would
Do not match a sample they were shown in store
Are not as they were described
Dress Your Space does not have to accept the return of a product if you:
Have no proof of purchase (e.g. do not have a receipt)
Change your mind about the product
Damages have been made to the product
Knew or should have known about a fault when purchasing the product (factory seconds, floor stock)
In the unlikely event that any of your products arrive damaged or faulty, you must notify Dress Your Space within 7 days by completing a Warranty Claim form online at dressyourspace.com.au/pages/warranty and providing photos of the damage or fault. (The 7 day period will commence on the date you accept delivery of your product. Where there is no proof of delivery, the third business day from the date of dispatch of the product will be presumed to be the date of delivery.)
Dress Your Space will require the damaged or faulty product to be returned at our expense. Dress Your Space will provide you with details on how to return the item should this occur.
Dress Your Space will endeavour to repair the damaged or faulty product, however, where the product cannot be repaired, will replace the product.
Should Dress Your Space be unable to provide a new replacement product, we will provide either a full or partial refund, depending on the amount of damage of the product.
Where a new replacement of the product is available and offered to you, but you elect to receive a refund instead, the amount of the refund will be the purchase price excluding the initial Delivery Cost.
If no fault is reported within this 7 days period, faults will be dealt with at the discretion of the Managing Director.
Should a product be returned due to being faulty but Dress Your Space find it to be in good working order, Dress Your Space may seek reimbursement of any costs incurred by us.
REFUNDS AND RETURNS (excludes Custom Made Products)
At Dress Your Space, we are committed to provide our customers with the best possible service and provide an unconditional return policy on furniture purchased from our website sight unseen, excluding custom made orders. Should you be unsatisfied with the product purchased online for any reason whatsoever, please return in the original, unmarked condition and unopened packaging within 7 days for a full refund less freight charge. Once the products have been returned to us in the original packaging, Dress Your Space will issue a refund within 72 hours. Please be advised, Dress Your Space is unable to accept a change of mind return if your purchased products have been assembled and original packaging removed.
Products must be returned at the customers cost.
Dress Your Space is unable to accept returns and provide refunds for any custom-made orders where you change your mind on the product ordered.
Please contact Dress Your Space at firstname.lastname@example.org provide details of a return in accordance with these Terms and Conditions.
To facilitate a change of mind return, you must comply with instructions from Dress Your Space.
Products returned will be accepted only if they are returned in their original packaging with all accessories included and are in a re-saleable condition.
Dress Your Space takes no responsibility for any products returned by you that are damaged during transit. It is your responsibility to ensure that products are returned safely and undamaged.
Euro Fireplaces warrants to the original purchaser that all new Euro Fireplaces fireboxes are free from defects in material or workmanship under normal use and service for a period of 5 years from the date of purchase. Euro Fireplaces will repair or replace any defective parts during this period without cost to the consumer. This 5 year warranty excludes linings and seals which are covered for a period of 1 year from the date of purchase. The glass window of the fireplace is covered until the first burn of the fireplace, thereafter it is no longer covered under warranty. This warranty shall only apply: 1. To the original purchaser, and when the fireplace has been purchased through an authorised Euro Fireplaces Dealer. 2. Where the heater has been installed in accordance with manufacturer’s instructions. 3. Where the heater has been operated in accordance with the manufacturer’s instructions. 4. Where appropriately seasoned, untreated, correctly sized fuel has been used. 5. Any alteration or repairs to the heater have been performed by an authorised Euro Fireplaces Service Person. 6. The air control has been kept closed during long periods of non-operation ie over summer. This Warranty does NOT cover: 1. Damages caused to the unit through unauthorised repair or alteration, accident, ignorance, neglect, wilful abuse or misuse (either wilful or accidental) 1.1 Misuse includes: 1.1.1 Overloading - Exceeding the recommended fuel limit for the heater. 1.1.2 Inappropriate Fuel - Using treated wood or fuel other than wood. This includes railway sleepers, painted wood, driftwood, old fence posts and offcuts from building materials. Only wood that has been felled, split and seasoned or wood purchased from a firewood supplier should be used in a fireplace. 1.1.3 Unseasoned Fuel - To burn well, firewood needs to have a moisture content of less than 25%, preferably between 12% and 20%. Firewood with a moisture content above 25% releases corrosive steam into the firebox. This will void your warranty. 1.1.4 Use of Accelerants - Accelerants should never be used in a wood fire. Commercially available firelighters used sparingly in combination with plenty of kindling are the only appropriate non-wood fuel. 1.2 Neglect Includes: 1.2.1 Lack of Servicing - Your fireplaces will need to be serviced over its life time, the linings, glass seals and door seals all wear naturally throughout the lifetime of the fireplace and will need to be replaced. Continuing to operate a fireplace with missing or damaged seals or linings will cause damage and void your warranty. 1.2.2 Failure to clean your flue - Fireplace flues should be cleaned professionally once a year (ideally just prior to winter) damages caused by flue fires or any other result of excess build up in the flue is not covered by warranty. 2 Damages caused by environmental factors 2.1 The salty atmosphere present in coastal areas as well as high humidity environments can be corrosive and cause rusting on the steel parts of a heater. 3 This warranty excludes normal wear and tear such as paint discolouration or chipping, wearing of the seals or firebox linings. 4 Damages caused by faulty installation or flue parts. 5 Euro Fireplaces will not be responsible for inadequate performance or backdraft damage caused by environmental conditions such as but not limited to: high altitude environments, nearby trees, hills, or buildings, wind or negative pressure created by the external environment or any mechanical influences such as exhaust fans or airtight home environments. This warranty is Void if: 1 The heater has been subjected to prolonged periods of dampness or submersion in water. 2 The heater has been installed by anyone other than a qualified fireplace installer 3 The fireplace has been operated whilst missing any of its components (linings, seals, etc). If you have any queries please contact us at email@example.com All warranty claims must be accompanied by the heaters serial number, the certificate of compliance for the installation (or your installer’s contact details in states that do not require a certificate) as well as photos and a description of the issue.
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Looking to dress your commercial space? DYS can help you furnish your cafe, resort, hotel, restaurant or bar with furniture, wall art, rugs, shade and heating solutions to suit every budget and style. Speak to your DYS Commercial representative today.